| 1. Was your initial phone call answered in a satisfactory manner? |
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| 2. If you left a message, was your call returned promptly? |
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| 3. Was our customer service representative courteous and helpful? |
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| 4. Was your appointment set promptly and conveniently? |
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| 5. Were you satisfied with the response time of your service call? |
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| 6. Were you satisfied with the work performed by your service technician? |
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| 7. Was your service technician friendly and helpful? |
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| 8. Did your service technician respect your home at all times? |
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| 9. Were you satisfied with the quality and value of the products used? |
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| 10. How do you feel about the price we charged for the work performed? |
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| 11. How would you compare us as a company to other home service companies you've dealt with? |
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| 12. Would you use Caron & Waltz again? |
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